Frequently asked questions

Any health concern you are unsure about: a symptom that will not go away, a child who is unwell, test results you do not understand, a treatment you have been advised to have, a question after an appointment, or something you would rather not ask in person.

No. Symptomato provides health information and guidance to help you decide what to do next, including when to seek care and which kind may be appropriate. It does not provide a diagnosis or treatment.

AI asks structured questions and organises your case. Before you receive your next step, a specialist from our network reviews the case and the guidance and adds clinical context.

You can start at any hour. Your written next step comes back after a specialist has reviewed the case, typically within a day.

One case covers one concern. After a specialist replies, the chat stays open for 24 hours for follow-up questions, documents, or updates on the same issue. If you need to come back later or have a new concern, just start a new case. Your health history stays with you across all of them.

After a specialist replies, the chat stays open for 24 hours for follow-up questions, documents, or updates on the same issue. If you need to come back later, just start a new case. Your health history stays with you across all of them.

Previous cases, symptoms, uploaded documents, test results, the guidance you received and what happened afterwards. When something happens again, the relevant episode is brought up and linked to the new case.

Yes. Symptomato prepares a concise summary of what has happened, relevant results and your questions, which you can share before or during a visit.

Yes. Lab results, imaging reports, discharge summaries or a photo of a prescription become part of your case and stay in your health memory.