Three levels of care —
you choose what you need
you choose what you need
- Review of symptoms and test results
- Possible causes
- Treatment and test recommendations
Instant
AI Doctor
- Personal consultation
- Clarification of recommendations and treatment
- Answers to your questions Connect within 15 minutes (during working hours)
Connection within 15 minutes during (working hours)
On-call Doctor
- Review of complex cases
- Recommended tests and examinations
- Personalised treatment plan
By appointment
Specialist Consultation
₵600 per consultation
Your communication with doctors and the AI assistant is strictly confidential and securely protected. We do not share your data with any third parties, companies, or external services.
We combine advanced technology with a large team of experienced doctors who have years of practice and strong professional reputations among patients and peers.
We treat your concerns with attention and respect. Our doctors will never judge or criticise you — our only goal is to help you.
Whatever your concern is, you can ask freely and without embarrassment. Our doctors and AI assistant will respond with respect, sensitivity, and care for your situation.
You don’t need to figure out which doctor you need — just describe your problem, and we’ll connect you with the right specialist. Our goal is not just to answer, but to help you truly understand your situation.
We aim to provide help quickly, so you’re not left alone with worry or uncertainty.
We don’t just answer your questions and explain what to do next — we support you throughout your recovery journey.
Every situation is unique, so we carefully consider your symptoms, circumstances, and context. Our recommendations are tailored to you — not based on generic templates.
Getting professional medical advice should be simple and convenient. We make healthcare easier to access, clearer to understand, and available to everyone.
We don’t create false reassurance or promise the impossible. If your situation requires an in-person visit, tests, or urgent care, we will tell you clearly.
Our Experts
We work with highly qualified doctors with many years of clinical experience.
Share Symptomato with a friend. Free.
We understand that right now you may not have a health concern — and that’s great.
But maybe someone close to you might need help and doesn’t know where to turn.
Leave your email, and we’ll send you a promo code for one free consultation.
It includes a chat with our AI assistant and an on-call doctor.
You can share this code with anyone you like.
Your personal AI doctor, available 24/7
Our AI gynaecologist, trained on thousands of real clinical cases, asks the right questions, analyses your symptoms and test results, and helps identify possible causes.
It provides a safe, personalised plan — including next steps, recommended tests, and treatment options.
Unlike general AI tools, Symptomato works as a clinical decision support system (CDS), trained on verified medical data — not random internet content.
If your case is complex or needs clarification, the AI will connect you with a real doctor — so you can feel confident in every step.
It provides a safe, personalised plan — including next steps, recommended tests, and treatment options.
Unlike general AI tools, Symptomato works as a clinical decision support system (CDS), trained on verified medical data — not random internet content.
If your case is complex or needs clarification, the AI will connect you with a real doctor — so you can feel confident in every step.
From ₵17
Specialist consultation
We create a clear step-by-step plan: what to do right now, where to go, and how to manage your symptoms in the coming days.
From ₵600
On-call doctor
If you want to clarify or confirm the AI’s recommendations, you can connect with a doctor at any time.
The doctor will review your conversation, ask additional questions, and help you find the right next steps.
If your case requires deeper expertise, the doctor can involve other specialists from the Symptomato team.
The doctor will review your conversation, ask additional questions, and help you find the right next steps.
If your case requires deeper expertise, the doctor can involve other specialists from the Symptomato team.
From ₵65
How Symptomato works
Symptomato combines advanced technology with a team of experienced doctors who have years of clinical practice and strong professional reputations.
Our doctors have worked in different countries and healthcare systems.
They not only provide medical advice, but also help you understand which tests, treatments, or medications are relevant and available in your country.
They help you create a clear plan of what to do next — based on where you are.
Our doctors have worked in different countries and healthcare systems.
They not only provide medical advice, but also help you understand which tests, treatments, or medications are relevant and available in your country.
They help you create a clear plan of what to do next — based on where you are.
This three-step approach helps you save both time and money
And our specialists help solve the most complex and rare cases.
The on-call doctor can answer follow-up questions and clarify recommendations when needed.
In most cases, the AI doctor can find a solution faster and at a lower cost.
FAQ
General questions about the service
General questions about the service
Symptomato is an online medical support service that combines an AI doctor, an on-call doctor, and consultations with specialist physicians. You describe your symptoms, receive personalized recommendations, and are consulted by doctors if necessary .
Our AI is trained on real clinical data, not random internet texts. It operates as a clinical decision support system (CDS), not just a chatbot.
Yes. All algorithms are validated under physician supervision. If a case is non-standard, the AI involves an on-call doctor or specialist.
Yes. Symptomato doctors have many years of clinical experience, and the online format allows for quick assessment, test recommendations, and referral to a clinic when necessary.
About access and how it works
The AI doctor responds instantly. The on-call doctor joins within 15 minutes (during working hours). Specialist consultations are by appointment.
No. Symptomato works directly in your browser on a smartphone, tablet, or computer.
The service is available worldwide.
About doctors and AI
They are specialists with verified qualifications and at least 10 years of clinical practice.
The AI analyzes symptoms and test results and provides a conclusion with an examination plan. In non-standard cases, it involves a doctor.
Yes. You can skip the AI step and book a consultation directly with an on-call doctor or a specialist.
About consultations
Almost anything — from colds and headaches to interpreting test results, pregnancy-related questions, chronic conditions, or anxiety.
Yes. You can attach documents and images so the doctor or the AI can take them into account during analysis.
Yes. Our doctors take into account the country you are currently in and recommend suitable medications available in local pharmacies.
About subscriptions and family access
Consultations with the AI doctor and the on-call doctor, access to your medical history, medication and test reminders, and nutrition and lifestyle recommendations.
Yes. Extended plans include family access with the option to add additional members.
Yes. You can use a one-time consultation without purchasing a subscription.
Privacy and security
Privacy and security
All data is stored in encrypted form. We comply with GDPR standards and do not share information with third parties.
Only with your consent — for example, if it is necessary to transfer a case from the AI doctor to an on-call doctor or a specialist.
Payment and refunds
Bank cards, Apple Pay, Google Pay, and other popular methods.
Yes, under certain conditions. More details are available in the refund policy.
Children’s health questions
Children’s health questions
Yes. You can describe your child’s symptoms, upload photos or test results, and receive recommendations from the AI doctor, an on-call pediatrician, or a pediatric specialist (such as an allergist, gastroenterologist, and others).
Yes. Our doctors are familiar with international medical practices, so they can explain the differences and suggest a balanced action plan.
Prescriptions, medications, and pharmacies
No. However, we can advise you on how to legally obtain the medication you need or get a prescription without unnecessary expenses.
Symptomato helps select international equivalents of well-known medications based on your location and what is available locally.
Yes. You can send the name of the medication and specify the country you are in — we will select an equivalent and indicate the international active ingredient.
In emergency situations
No. In life-threatening situations (such as chest pain, loss of consciousness, bleeding, etc.), call local emergency services immediately.
Symptomato can help assess how serious your symptoms are and advise what to do if you are unsure.
Symptomato can help assess how serious your symptoms are and advise what to do if you are unsure.
Yes. An on-call doctor or the AI doctor can help assess the situation and recommend whether to wait, treat at home, or seek care at a clinic.
Documents, test results, and medical history
Yes. You can upload any medical documents directly in the chat — the AI and doctors will take them into account when analyzing your case and forming recommendations.
Yes. You can attach discharge summaries, previous medical reports, or test results, and we will add them to your personal medical record within the service.
Yes. With a subscription, you receive a personal patient record where all consultations, test results, and prescriptions are stored. Your medical history is accessible only to you and your doctors.
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LV-1050, Kalēju iela 74, Riga, Latvia
