Symptomato - online health quick answers service

  • Meet Symptomato — fast health advice service

    Describe your problem, and our experts will respond. You'll learn what actions to take, which doctor to consult, and how urgent your situation is

    Who can help me, and what should I do now?
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    Who can help me and what should I do right now?
  • Learn about medical care in different countries

    Tell us where you're located, and we'll help you find the right doctor

    I'm new to this country. I don't know how to make an appointment or which doctor to see. I need advice!
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    I am new in this country. I don't understand how to make an appointment here and who to go to. I need advice!
  • Know how urgent it is to visit a doctor

    Describe your situation, and we’ll help you find the right doctor. We will also advise how soon you should see them

    I'm not sure I need an in-person appointment
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    I'm not sure I need an in-person appointment
  • Figure out your next steps

    Tell us what is bothering you and find out what you can do on your own

    The doctor's appointment is on Monday, and today is Saturday. What should I do now?
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    The doctor's appointment is on Monday, and today is Saturday. What should I do now?
  • Let us help you understand which specialist is needed

    Describe in detail what's happening to you. Your question will be reviewed by multiple experts, and you'll receive the most detailed answer possible

    I need to see a doctor. But which one?
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    I need to see a doctor. But which one?
  • 40+ experts are working to help you
  • 37+ counties whose medical systems we are familiar with
  • 2000+ questions are already resolved

How It Works

Symptomato brings together a team of highly skilled and experienced professionals who provide personalized, evidence-based solutions tailored to your needs. Anything you hear from us is grounded in the latest medical standards and guidelines.

  1. Tell us what's wrong

    Submit your question using the form on our website. Attach documents or photos if necessary. And please, don't worry: we don't keep your personal data! Here you can read how to formulate it to get the most out of the Symptomato service.

  2. We will take some time

    We carefully consider the nuances of your condition and analyze all the information you provide. Within the selected timeframe, we will prepare a detailed response.

  3. Check your e-mail!

    You'll receive a response from Symptomato directly in your inbox. We might recommend a specific doctor and advise you on what steps to take before an in-person appointment.

Examples of questions and answers

The platform brings together our collective experience and expertise, offering simple and concrete solutions tailored to your situation.

I’m 16 and stopped growing due to a growth hormone deficiency. Can you help me?

Hello! At 16, growth usually slows down due to natural factors rather than a growth hormone deficiency. Boys can continue growing until around age 21, though the growth rate slows significantly after puberty. To better understand your growth potential and rule out any hormone deficiency, it’s recommended to determine your bone age with a hand X-ray and consult a pediatrician.

My baby is 1.5 years old. We started feeling sick almost three weeks ago with a runny nose and cough. We treated it with saline inhalations, Aquamaris, and plenty of fluids. After a week, the runny nose continued. We went to the doctor, who prescribed antibiotics. We took them for a week but saw no effect. Sunday was the last day of antibiotics, and on Monday, we went back to the doctor. They listened and said the breathing was clear and the throat wasn’t red. But when we got home, the baby developed a fever in the evening. We managed to reduce it only by midday today. I wanted to know what this might be and how we should treat it.

Hello! These symptoms are more typical of a viral rather than a bacterial infection. Current guidelines indicate that antibiotics do not help with viral infections and may even prolong the illness. Research has shown that a slight increase in white blood cells and neutrophils in children does not always require antibiotics, especially if the child is generally feeling fine. The recurrence of fever may be due to a new viral infection, which is common in children, or possibly due to teething if not all teeth have come in yet. Studies show that most childhood infections resolve on their own within a few days without specific treatment.

Hello, my name is Alina. We live in Moscow. My 2.9-year-old child was diagnosed with a speech development delay and was prescribed injections: Cortexin 10.0 + Novocaine 2.0. Is this dosage safe for a child?

Hello! If the dosage prescribed is 10 mg of Cortexin and 2 ml of 0.5% Novocaine, this aligns with the recommended guidelines (for children weighing over 20 kg). However, it’s important to note that these medications have not shown proven effectiveness in treating speech development delays. Despite limited efficacy, they can have unwanted side effects (such as triggering seizures in predisposed children) and are also painful to administer. Typically, non-medication approaches — such as sessions with a speech therapist, developmental specialist, or neuropsychologist — are more effective for addressing speech delays. It’s essential to first understand the underlying cause of the speech delay. We recommend consulting specialists who follow evidence-based practices. In Moscow, you may consider consulting at the GMS Center for Congenital Pathology or DocDeti.

Hello! My 8-year-old child recently recovered from rotavirus. She had a high fever of 39–39.5°C for four days, ate nothing, and lost 3 kg. She suffered from abdominal pain, lethargy, and vomited once. Ten days after recovery, we did an abdominal ultrasound and blood tests. I’ve attached the ultrasound results. All blood test values are within normal ranges, except for a slightly low total bilirubin (2.68, with the normal range being 3.4–17) and a slightly elevated mean platelet volume (11.6, with the normal range being 9.2–11.4). Direct and indirect bilirubin are within reference values. I’m very worried about the ultrasound and bilirubin results — what do you think?

Hello! Please don’t worry. The ultrasound findings reflect the after-effects of the recent infection. The term "reactive pancreatitis" is sometimes used by ultrasound specialists to describe mild pancreatic changes, often seen in children with an empty stomach, and is typically normal. Based on current literature, this level of bilirubin in the blood should not be a cause for concern. Get well soon!

A month and a half ago, I suddenly developed a fever of 40.5°C, along with severe joint pain in all my joints. I had no other symptoms. Paracetamol and ibuprofen didn’t help. Another family member had COVID around the same time, so I may have contracted it. On the third day, I started feeling a bit better, and the fever dropped. For the next week, I experienced weakness, and my temperature occasionally rose to 38°C. Since then, my finger, hand, and elbow joints have been sore for a month and a half. I’m attaching my test results: RF, CRP, and a complete blood count. When can I expect recovery, and how can I speed it up?

Hello, Ksenia! Your symptoms and test results are common in patients experiencing reactive arthritis following an infection (often occurring after infections like rotavirus). In such cases, symptoms can persist for several months. For a more precise understanding of the causes of your symptoms, an in-person visit to a rheumatologist is recommended. Let us know your city, and we can suggest a specialist for consultation. In cases like yours, medical literature often recommends a 5-day course of over-the-counter nonsteroidal anti-inflammatory drugs (NSAIDs) at the therapeutic dose specified in the instructions. Please note that it’s best to take NSAIDs after meals.

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Answers for popular questions


The Symptomato team is here to assist you in finding the right specialist, navigating the healthcare system, better understanding your diagnosis, or connecting you with an experienced doctor — someone we would trust with our own care in a similar situation. Here are some examples of questions people ask us — each one is right up our alley!


We don’t provide medical services: we don’t prescribe treatments, write or confirm prescriptions, or send you for tests and examinations.


Our role is to help you make informed decisions on your own.

Yes, we hire the best doctors and pay for their expertise. Their knowledge helps us guide you toward the best treatment path and make sense of the referrals, recommendations, and contraindications you may receive.


However, our specialists won’t be treating you. We don’t believe in treatment over the internet; the internet is a source of information, and as an online service, we follow that same principle.


We use evidence-based medical expertise to be a trustworthy source you can rely on.

No, interacting with us is not a medical consultation and doesn’t replace an in-person visit to a doctor. Rather than giving you a fish, we give you a fishing rod: we equip you with the knowledge you need to better understand your health — and the health of your loved ones. Our team will thoughtfully guide you on how to plan a check-up, where to find a caring and experienced doctor, and how to take care of yourself while waiting for your appointment.
We don’t treat people, and we don’t charge for treatment. Our job is to help you solve your problem — whether that involves medical intervention or not. If it does, we’ll point you toward the right specialist whom you can trust without worrying about being "in the wrong hands."
Most telemedicine services try to cut costs by lowering the price of the service they offer. Often, this means your case is handled by just one doctor who may lack extensive experience or the accompanying professional insight. Our specialists are not only qualified but also enjoy an excellent reputation in the medical community. They collaborate to answer your questions, ensuring that every aspect of your specific case is considered. This approach guarantees you a well-rounded, thoughtful response — saving you from having to second-guess it.
The internet is vast, and it’s not always clear who to trust and who’s just a pseudo-expert. Our specialists are experienced doctors who practice evidence-based medicine across different countries. With us, you can be sure that you’re not dealing with outdated or unreliable information.
Not everything, but quite a lot! If you need a doctor who speaks your native language, we’ll find one in your region. We can also help you navigate the nuances of the local healthcare system, find medication equivalents, and more. Plus, we can easily translate doctors' recommendations into your language and help you explain your symptoms to a doctor clearly.

How to ask a question?

How to ask a question to maximize the benefits from our service?

  1. Provide your age and gender (answers to some questions may vary depending on this information).
    Also, include your contact information.
  2. If your question is about someone else (e.g., a loved one), please provide their details instead.
  3. Describe your problem in detail.You can ask questions about your condition, illness, treatment, or the healthcare system or doctors in the region where you are currently located.

    Please let us know:

    • what prompted you to seek help?;
    • describe your condition, what's bothering you.;
    • if necessary, provide background information about your issue (how you got sick, how you were treated, what medications you're taking, which doctors you’ve seen, etc.).;
    • if your question is about interacting with the health care system, please indicate the city and country where you are located.;
    • what kind of help do you need from the Symptomato team? What decision are you looking to make?.
  4. You can attach scans or test results to your question to help the specialist assess your situation more accurately.

Symptomato Team

Anastasia Belous

Anastasia Belous

Endocrinologist

Experience — Graduated from Yaroslavl State Medical Academy. Worked at the Vishnevsky National Medical Research Center and later served as Deputy Head of the Endocrinology Department at Clinical Hospital No. 85. Her experience spans 19 years in total.

Superpower — Endocrinology. Hormones are power!

Yulia Korzhenkova

Yulia Korzhenkova

Pediatrician, infectious disease specialist

Experience — 19 years

Education — graduated from the Ural State Medical Academy 1999-2005

Superpower — infectious diseases of childhood. I help keep children healthy and parents calm, without unnecessary medications and tests.

Natalia Kolesnikova

Natalia Kolesnikova

Pulmonologist, resuscitator

Experience — 20 years

Education — residency in Pulmonology and Critical Care Medicine UCLA/Cedars Sinai.

Superpower — asthma, COPD, nodules, lung tumors, interstitial lung diseases, chronic cough. Consultation of complex intensive care patients.

Mikhail Gilyarov

Mikhail Gilyarov

Cardiologist

Experience — 30 years

Education — Moscow Medical Academy named after. I. M. Sechenova, Doctor of Medical Sciences

Superpower — emergency cardiology, heart failure, coronary heart disease

Publications — more than 150 scientific publications, including in leading world journals

Hobby — worldview

Ekaterina Vyalova

Ekaterina Vyalova

Traumatologist-orthopedist

Experience — 6 years.

Education — Moscow State Medical and Dental University named after A.I. Evdokimova, Faculty of Medicine, 2015 Central State Medical Academy of the Administration of the President of the Russian Federation, residency in the specialty “Traumatology and Orthopedics”, 2017 Moscow Scientific and Practical Center for Medical Rehabilitation, Rehabilitation and Sports Medicine of the Moscow Department of Health.

Superpower — rehabilitation after injuries and operations. Diagnosis, treatment and prevention of pain during movement or after physical activity. Physician in physical therapy and sports medicine (physical therapy and sports medicine).

Certificate — professional retraining in specialty “Therapeutic physical education and sports medicine” 2018 RehabTeam: Basic course in neuroorthopedics, 2022.

Hobby — I like to run, cook and read. I’m constantly learning something and riding my bike every day. I care not only about people, but also about the environment.

Alexandra Botsina

Alexandra Botsina

Neurologist.

Experience — 21 years.

Education — graduated from the Russian State Medical University. For the last ten years, she has headed the best department in Moscow and one of the best in Russia for stroke patients at the City Clinical Hospital named after.

Superpower — supporter of evidence-based medicine and certified botulinum therapist.

Hobby — in retirement, she dreamed of living in Sicily, but in her prime she ended up in Cyprus.

Mikhail Dodonov

Mikhail Dodonov

Oncologist

Experience — 15 years

Education — First Moscow State Medical University (2007). Studied at the M.F. Vladimirsky Moscow Regional Scientific Research Institute (MONIKI), specializing in surgery.

Superpower — Questions on oncology, mammology and oncogynecology, benign and malignant skin diseases, questions related to chemotherapy of various diseases, questions related to general surgery: purulent diseases, inflammatory diseases of the abdominal organs, etc. (* except hematology).

Natalia Belova

Natalia Belova

Pediatrician, Geneticist, Endocrinologist

Experience — 44 years old Doctor of Medical Sciences Doctor of the highest category

Education — MMSI named after N.A. Semashko Residency: MNII of Pediatrics and Pediatric Surgery of the Ministry of Health of the Russian Federation Advanced training in pediatric endocrinology, clinical genetics in Russia, Great Britain, Italy

Superpower — Diagnostics and treatment: Pediatric endocrinology; growth and development disorders; calcium metabolism disorders; children with disabilities; skeletal pathology; clinical genetics.

Certificate — Pediatric Endocrinology Pediatric Gastroenterology Highest category in pediatrics and clinical genetics Full member of the board of medical experts and medical adviser of OIFE (European Federation of Osteogenesis Imperfecta). Medical expert of the charitable foundations "Creation", the Russian Aid Fund (Rusfond), the Alpha-endo program of the CAF foundation. Internship in the UK (Guy's Hospital, London, and Sheffield University Hospital, Sheffield), Italy, the USA.

Publications — Co-author of 3 monographs devoted to growth and development disorders in children, author of more than 100 publications in foreign and Russian periodicals.

Olga Stepanets

Olga Stepanets

Rheumatologist

Experience — 26 years.

Education — graduated from the I.M. Sechenov Moscow Medical Academy, then completed clinical residency and postgraduate studies at the Department of Rheumatology of the Faculty of Postgraduate Education of the I.M. Sechenov Moscow Medical Academy, after which she worked for a long time at the V.A. Nasonova Federal State Budgetary Scientific Institution Research Institute of Rheumatology.

Superpower — mainly arthrology (seronegative rheumatoid arthritis, spondyloarthritis, gout, osteoarthritis, etc.).

Hobby — I like to communicate with friends, meet new people, travel, admire the beauty of the world, read, draw (alas, I’m not very good at it yet).

Tamara Vybornaya

Tamara Vybornaya

Ophthalmologist

Experience — 13 years.

Education — graduated from Moscow State Medical University.

Superpower — Proficient in modern methods of diagnostics and treatment of ophthalmological diseases, performs examination methods: biomicroscopy of the anterior and posterior sections of the eye, examination of the fundus using a Goldman lens, gonioscopy, refractometry, perimetry, pachymetry, tonometry, OCT

Hobby — likes to run in the mornings, do stretching in the evenings. "Taufon" doesn't like hums and drops.

Max Seradzin

Max Seradzin

Oncologist

Experience — 15 years

Education — Bashkir State Medical University

Superpower — Pediatric oncology, endoscopy

Alexey Svet

Alexey Svet

Therapist, Cardiologist

Experience — 28 years

Education — In 1996, he graduated from the Medical Academy named after I.M. Sechenov specialized in "Medical work", and then completed residency in "cardiology".

Superpower — Cardiologist with extensive experience in the treatment of acute and chronic diseases of the heart and blood vessels, expert in secondary prevention and cardiac rehabilitation, member of the Russian and European Cardiological Societies, the European Society of Secondary Prevention and Cardiac Rehabilitation, the American College of Cardiology

The experts on the symptomato team are physicians in at least one country in the world, but may not be licensed in your area.

Our mission

We are bridging the gap bridge the gap between doctors and patients, empowering you to make informed medical decisions. We strive to be your reliable support during times of uncertainty and confusion.

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